At CHOCOBARI, we strive to provide only original & high-quality products and an excellent shopping experience. We want you to be completely satisfied with your purchase. However, we only accept returns under the following conditions:
1. Wrong or Damaged Product
If you receive a wrong product (i.e., a different item from what you ordered) or a damaged product, you may request a return within 2 days of receiving your order.
Conditions for Returns:
The product must be returned in its original packaging with all accessories, tags, and labels.
The return must be requested within 2 days of receiving the product.
You must inspect the product in front of the delivery person at the time of delivery. If the product is damaged or incorrect, please refuse to accept the delivery or immediately note the issue with the delivery person. Failing to do so may affect your ability to request a return.
2. Non-Acceptance of Returns for Certain Products
Liquid and Glass Products: Due to the fragile nature of these items, returns for damaged or incorrect liquid or glass products are not accepted under any circumstances, even if they are defective or broken upon delivery.
These products include, but are not limited to, perfumes, beverages, candles, and glassware.
3. How to Return
Contact our Customer Service team at chocobarii2020@gmail.com or +8801303787624 to request a return authorization and instructions.
You will be required to provide proof of purchase and photos of the damaged or incorrect item(s) for verification.
Once your return is authorized, you will be provided with the return shipping details.
4. Refunds & Exchanges
If your return is accepted, we will issue a full refund to your original method of payment, excluding any shipping costs.
If you would prefer an exchange, we will assist you in processing the exchange based on product availability.
5. Conditions for No Return
Items that have been used, opened, or damaged after delivery (excluding products that were already defective or damaged on arrival).
Products marked as “Final Sale” or “Non-returnable” at the time of purchase.
Thank you for shopping with CHOCOBARI. If you have any questions or need assistance, feel free to reach out to our customer service team. We’re here to help!
This policy ensures clarity for customers while also protecting your business against potential misuse of returns. Let me know if you need any adjustments!
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at chocobarii2020@gmail.com and send your item to: BGB CAMP, JAFLONG,SYLHET , +8801303787624
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Need help?
Contact us at chocobarii2020@gmail.com for questions related to refunds and returns.
